About this role
The team is seeking a Senior IT Specialist in Enterprise Technologies to join their dynamic team. This role is essential in providing high-level technical support and ensuring seamless IT operations across the organization.
Key Responsibilities:
- Respond to requests for technical assistance in person, via phone, and electronically.
- Diagnose and resolve desktop, hardware, and software/application issues.
- Research questions using available information resources to provide effective solutions.
- Advise users on appropriate actions and best practices for IT issues.
- Manage personal and team ticket queues to ensure timely resolution of IT requests.
- Redirect problems to appropriate resources when necessary.
- Identify and prioritize situations requiring urgent attention.
- Document all technical issues and resolutions for future reference and knowledge sharing.
Required Skills & Qualifications:
- Proven experience in IT support, with a strong understanding of enterprise technologies.
- Proficiency in diagnosing hardware and software issues, with experience in desktop support.
- Familiarity with ticketing systems and IT service management.
- Strong communication skills, both verbal and written, to effectively assist users.
- Ability to work collaboratively in a team environment and manage multiple priorities.
Experience:
- A minimum of 5-8 years of experience in IT support or a related field is required.
What we offer:
- An opportunity to work in a collaborative and innovative environment.
- The chance to develop your skills and advance your career in IT.
- A supportive team that values your contributions and encourages professional growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.