About this role
The team is seeking a Senior IT Specialist to support their growing multinational cybersecurity operations. The successful candidate will collaborate with the corporate IT team to manage daily operations and contribute to long-term IT objectives. This role involves providing in-house support, assisting global teams across India and other locations, and overseeing the end-to-end employee onboarding and offboarding processes.
Key Responsibilities:
- Respond to in-house and remote IT requests from employees via walk-in, email, and service tickets.
- Document all interactions and support requests accurately.
- Provide technical support for hardware and software issues, ensuring timely resolution.
- Assist in the onboarding and offboarding processes for employees, including account setup and termination.
- Collaborate with global teams to address IT needs and enhance operational efficiency.
- Participate in IT projects and initiatives to improve systems and processes.
- Maintain inventory of IT equipment and manage procurement as necessary.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-8 years of experience in IT support or a similar role.
- Strong knowledge of IT systems, networks, and security protocols.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a global team environment.
- Experience with employee onboarding and offboarding processes is a plus.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, along with a chance to be part of a leading cybersecurity team.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.