About this role
The team is seeking a Senior Executive for IT User Support to ensure effective day-to-day technical support to employees across a range of hardware and software systems. This role is critical in independently diagnosing complex user issues, performing advanced troubleshooting, and ensuring timely resolution of user problems, queries, and complaints.
Key Responsibilities:
- Provide high-quality technical support to users on hardware and software issues.
- Diagnose and resolve complex technical issues efficiently and effectively.
- Manage end-to-end incident resolution, ensuring proper escalation when necessary.
- Support root cause identification and implement solutions to prevent recurrence.
- Maintain documentation of support processes and user interactions.
- Collaborate with IT teams to improve support processes and user experience.
Required Skills & Qualifications:
- Proven experience in IT support, with a strong understanding of hardware and software systems.
- Excellent troubleshooting and problem-solving skills.
- Strong communication skills, both verbal and written.
- Ability to work independently and manage multiple tasks effectively.
- Familiarity with ticketing systems and IT support tools.
Experience:
- Minimum of 5-8 years of relevant experience in IT user support or a similar role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Collaborative team culture that values innovation and problem-solving.
- Access to training and development resources to enhance your skills.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.