About this role
The team is seeking a Senior Engineer for Technical Support in the Public Cloud sector. This role is essential in providing advanced technical support for cloud-based solutions, ensuring that customers can effectively utilize the team services to manage their data and AI needs.
Key Responsibilities:
- Provide expert-level technical support for public cloud solutions, resolving complex issues efficiently.
- Collaborate with engineering teams to troubleshoot and resolve product-related issues.
- Assist in the development of technical documentation and training materials for both customers and internal teams.
- Engage with customers to understand their needs and provide tailored solutions to enhance their experience.
- Stay updated on industry trends and emerging technologies to provide informed support and recommendations.
Required Skills & Qualifications:
- Strong experience with public cloud platforms such as AWS, Azure, or Google Cloud.
- Proficiency in troubleshooting and resolving technical issues related to cloud infrastructure and services.
- Solid understanding of data security, resilience, and management practices.
- Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
- Proven ability to work collaboratively in a team-oriented environment.
Experience:
- A minimum of 5-8 years of relevant experience in technical support or engineering roles, preferably within cloud services.
What we offer:
- Opportunity to work with a market leader in data resilience and security.
- A dynamic and inclusive work environment.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.