About this role
The team is seeking a Senior Dynamics365 Support Engineer specializing in Finance and Supply Chain Management (F&SCM) to join their AI and Business Solutions division. In this role, you will leverage your extensive experience in supporting Dynamics F&SCM to deliver high-quality solutions and support to our D365 F&SCM customers.
Key Responsibilities:
- Provide end-to-end support for Dynamics 365 F&SCM issues raised by customers.
- Ensure timely resolution of support tickets and maintain high customer satisfaction.
- Specialize in Supply Chain and Advanced Warehousing functionalities within Dynamics 365.
- Collaborate with cross-functional teams to implement enhancements and resolve complex issues.
- Conduct training sessions and provide documentation for end-users.
- Analyze customer requirements and recommend best practices for Dynamics 365 F&SCM.
Required Skills & Qualifications:
- Proven experience in supporting Dynamics 365 F&SCM, with a focus on Supply Chain and Advanced Warehousing.
- Strong problem-solving skills and ability to troubleshoot complex issues.
- Excellent communication skills, both verbal and written.
- Familiarity with related technologies and tools, such as Azure, Power Platform, and Microsoft 365.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- Minimum of 5-8 years of experience in a support or engineering role related to Dynamics 365 F&SCM.
What we offer:
- Opportunity to work in a dynamic environment with a focus on innovation and technology.
- Professional development and training opportunities.
- Collaborative and supportive team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.