About this role
As a Senior Dynamics365 Support Engineer, you will be an integral part of our AI and Business Solutions division. Your primary responsibility will be to leverage your extensive experience in supporting Dynamics 365 Customer Engagement (CE) to ensure the delivery of high-quality support and solutions to our D365 CE customers. You will specialize in D365 CE and the associated suite of integrated CRM-related applications, focusing on providing exceptional support and innovative solutions to a diverse customer base.
Key Responsibilities:
- Provide expert-level support for Dynamics 365 Customer Engagement applications.
- Troubleshoot and resolve complex issues related to D365 CE and integrated CRM applications.
- Collaborate with cross-functional teams to implement solutions and enhancements.
- Engage with customers to understand their needs and provide tailored support.
- Develop and maintain documentation for support processes and solutions.
- Train and mentor junior support engineers on D365 CE best practices.
Required Skills & Qualifications:
- Proven experience in supporting Dynamics 365 Customer Engagement (CE).
- Strong understanding of CRM principles and practices.
- Proficiency in troubleshooting and problem-solving within D365 CE environments.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- Minimum of 5-8 years of relevant experience in Dynamics 365 support or similar roles.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Access to ongoing training and professional development.
- Collaborative team culture with a focus on employee well-being.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.