About this role
The team is seeking a Senior Development Support Engineer to provide technical and development support for their Presence Software. This role involves ensuring the operability of the Presence product through code changes and responding to support requests. You will work closely with the Lead and/or Manager of Support to deliver high-quality solutions and maintain customer satisfaction.
Key Responsibilities:
- Make code changes to maintain and enhance the operability of the Presence Software.
- Review support requests from a case queue and provide timely responses.
- Execute changes and fixes based on customer inquiries and technical issues.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
- Document processes, changes, and solutions to improve team efficiency and knowledge sharing.
Required Skills & Qualifications:
- Proficiency in programming languages such as Java, Python, or C#.
- Experience with software development methodologies and tools.
- Strong problem-solving skills and ability to work under pressure.
- Excellent communication skills to interact with both technical and non-technical stakeholders.
- Familiarity with support ticketing systems and customer service best practices.
Experience:
- A minimum of 5-8 years of experience in software development and technical support roles.
What we offer:
- An opportunity to work in a dynamic environment with a focus on innovation.
- Opportunities for professional growth and development.
- A collaborative team culture that values input and creativity.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.