About this role
The team is seeking a Senior Consultant specializing in ServiceNow, with a focus on IT Service Management (ITSM), Customer Service Management (CSM), and Configuration Management Database (CMDB). This remote position requires working US overlapping timings from 5 PM to 2 AM.
Key Responsibilities:
- Lead implementations of ServiceNow solutions tailored to client needs.
- Optimize ITSM processes to enhance efficiency and effectiveness.
- Ensure platform stability and performance through proactive monitoring and maintenance.
- Collaborate with cross-functional teams to integrate ServiceNow with existing systems.
- Provide expert guidance and best practices to clients for ServiceNow usage.
- Conduct training sessions and workshops for client teams.
Required Skills & Qualifications:
- Proven experience with ServiceNow ITSM, CSM, and CMDB modules.
- Strong understanding of ITIL framework and best practices.
- Excellent problem-solving and analytical skills.
- Ability to manage multiple projects simultaneously and meet deadlines.
- Strong communication and interpersonal skills to effectively interact with clients and team members.
Experience:
- 5-8 years of relevant experience in ServiceNow consulting or a similar role.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- Collaborative team culture with a focus on work-life balance.
This role is managed by VettedBench on behalf of our client. Your application is reviewed directly by our talent team.