About this role
The team is seeking a Senior Application Support Engineer to join their dynamic team in Hyderabad. This role is crucial in ensuring the smooth operation of critical applications that support healthcare solutions. The ideal candidate will have a strong background in application support and a passion for improving patient outcomes through technology.
Key Responsibilities:
- Provide expert-level support for application issues, ensuring timely resolution to minimize downtime.
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical problems.
- Monitor application performance and implement improvements as necessary.
- Document support processes and maintain knowledge base articles for future reference.
- Participate in on-call support rotation to address urgent issues outside of regular business hours.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in application support or a similar role.
- Proficiency in troubleshooting application issues, preferably in a healthcare environment.
- Experience with database management and SQL.
- Familiarity with cloud services such as AWS or Azure is a plus.
- Strong analytical skills and attention to detail.
- Excellent communication and interpersonal skills.
What we offer:
The team provides a collaborative work environment where innovation is encouraged. You will have the opportunity to work on impactful projects that improve patient care, along with professional development opportunities and a supportive team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.