About this role
The team is seeking a Senior Application Support Engineer specializing in Payments to join their dynamic team. This role is pivotal in ensuring the smooth operation of payment applications and maintaining compliance with industry standards.
Key Responsibilities:
- Ensure daily tasks and activities are completed successfully, taking recovery and remediation steps when necessary.
- Manage patching and upgrade activities to support compliance programs including PCI DSS, ISO27001, and Cyber Essentials.
- Oversee requests from the ServiceNow work queue, ensuring incidents, problems, and changes are effectively actioned.
- Collaborate with cross-functional teams to identify and resolve application issues.
- Provide technical support and guidance to junior team members.
Required Skills & Qualifications:
- Strong experience in application support, particularly within payment systems.
- Proficiency in using ServiceNow for incident and change management.
- Knowledge of compliance standards such as PCI DSS, ISO27001, and Cyber Essentials.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills to liaise with both technical and non-technical stakeholders.
Experience:
- A minimum of 5-8 years of experience in application support or a related field, with a focus on payment solutions.
What we offer:
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- The chance to work with cutting-edge technologies in the payments industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.