About this role
The team is seeking a proactive and solution-driven Senior Application Support Engineer to join their dynamic Application Support team in Bengaluru. In this role, you will be responsible for ensuring customer success by providing top-notch support for their applications. You will work closely with both customers and internal teams to troubleshoot issues, improve performance, and enhance the overall user experience.
Key Responsibilities:
- Provide expert-level support for Java-based applications, diagnosing and resolving technical issues.
- Collaborate with product development teams to identify and implement improvements.
- Engage with customers to understand their needs and ensure their satisfaction with the product.
- Monitor application performance and conduct regular system checks to ensure reliability.
- Document issues and solutions to build a comprehensive knowledge base for future reference.
- Participate in on-call support rotation as required.
Required Skills & Qualifications:
- Strong experience in Java application support and troubleshooting.
- Proficiency in SQL and database management.
- Familiarity with application servers and cloud technologies.
- Excellent problem-solving skills and a customer-focused mindset.
- Ability to work collaboratively in a fast-paced environment.
- Strong communication skills, both verbal and written.
Experience:
- Minimum of 5-8 years of experience in application support or a related field.
What we offer:
- Opportunity to work in a global team focused on customer success.
- A dynamic and supportive work environment that encourages continuous learning.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.