About this role
The team is seeking an experienced SAP L2/L3 Functional Support Subject Matter Expert (SME) to provide high-level functional and technical support for a critical SAP landscape. This role involves managing complex production issues and ensuring timely resolutions while adhering to service level agreements (SLAs).
Key Responsibilities:
- Provide L2/L3 support for SAP applications, addressing functional and technical issues.
- Manage P1/P2 escalations effectively, ensuring prompt resolution of critical incidents.
- Conduct root cause analysis (RCA) to identify underlying issues and implement preventive measures.
- Collaborate with cross-functional teams to enhance system performance and user experience.
- Ensure compliance with SLAs and maintain documentation of support activities and resolutions.
Required Skills & Qualifications:
- Extensive experience with SAP applications, particularly in L2/L3 support roles.
- Strong problem-solving skills with the ability to analyze complex issues.
- Proficient in managing escalations and communicating effectively with stakeholders.
- Knowledge of ITIL processes and best practices in incident management.
- Excellent communication and teamwork skills.
Experience:
- Minimum of 10 years in SAP support roles, with a focus on L2/L3 functionalities.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The flexibility of a remote work model.
- The chance to work on critical projects within a collaborative team.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.