About this role
The team is seeking a Quality Assurance Team Lead to help transform the way customer service is perceived. In this role, you will be responsible for recording, reviewing, and evaluating production objectives and performance standards. You will collaborate closely with the Quality Team to ensure compliance with both internal and client-partner metric goals.
Key Responsibilities:
- Record and analyze production objectives and performance standards.
- Ensure adherence to internal and client-partner quality metrics.
- Identify areas for improvement and develop actionable solution plans.
- Coach and mentor team members to enhance their performance.
- Collaborate with cross-functional teams to drive quality initiatives.
Required Skills & Qualifications:
- Proven experience in quality assurance or a related field.
- Strong leadership and team management skills.
- Excellent analytical and problem-solving abilities.
- Familiarity with quality assurance methodologies and tools.
- Effective communication skills, both verbal and written.
Experience:
- 5-8 years of experience in quality assurance, with at least 2 years in a leadership role.
What we offer:
- An opportunity to play a key role in transforming customer service.
- A collaborative and innovative work environment.
- Professional development and growth opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.