About this role
The team is seeking a dedicated QA Analyst specializing in Quality Service to join their team. The ideal candidate will play a crucial role in ensuring the quality and accuracy of transactions and products.
Key Responsibilities:
- Audit transactions to identify and rectify errors.
- Provide feedback and ensure errors are within acceptable limits.
- Analyze, create, and review quality reports with the management team.
- Implement procedures and policies that guarantee error-free products.
- Conduct regular audits on the governance model.
- Audit processes for quality compliance, identify non-compliance issues, and implement action plans to ensure all non-compliances are addressed in a timely manner.
- Create and update process documentation that identifies hand-off points and responsibilities.
Required Skills & Qualifications:
- Proven experience in quality assurance or quality control, preferably in a service-oriented environment.
- Strong analytical skills with a keen eye for detail.
- Familiarity with quality management systems and auditing processes.
- Excellent communication skills, both written and verbal.
- Ability to work collaboratively with cross-functional teams.
Experience:
- 3-5 years of relevant experience in QA or a similar role.
What we offer:
- Opportunity to work in a dynamic and supportive environment.
- Professional development and growth opportunities.
- A chance to contribute to high-quality service delivery.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.