About this role
The team is seeking a PS Consultant (Genesys Cloud Developer) to build AI-powered experiences that enhance customer interactions. In this role, you will be instrumental in developing and supporting technology solutions that connect people, systems, data, and AI, enabling organizations to deliver personalized service and improve operational efficiency.
Key Responsibilities:
- Design and develop solutions on the Genesys Cloud platform.
- Collaborate with cross-functional teams to integrate AI capabilities into customer service workflows.
- Support and maintain existing applications, ensuring high availability and performance.
- Analyze customer requirements and provide technical guidance on Genesys solutions.
- Troubleshoot and resolve technical issues related to Genesys Cloud services.
Required Skills & Qualifications:
- Strong experience with Genesys Cloud platform and its capabilities.
- Proficiency in programming languages such as Java, Python, or JavaScript.
- Familiarity with AI and machine learning concepts as applied to customer experience.
- Experience in integrating APIs and third-party services.
- Excellent problem-solving skills and ability to work in a fast-paced environment.
Experience:
- 5-8 years of relevant experience in software development and customer experience solutions.
What we offer:
- Opportunity to work with cutting-edge technology in a dynamic environment.
- Collaborative team culture focused on innovation and growth.
- Professional development and career advancement opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.