About this role
The team is seeking a Professional, Client Tech Support Engineer to join their dynamic team. This role is essential in providing top-notch technical support to clients in the fintech and payments industry. You will be responsible for troubleshooting technical issues, ensuring client satisfaction, and contributing to the overall improvement of service delivery.
Key Responsibilities:
- Provide technical support to clients via phone, email, and chat.
- Diagnose and resolve technical issues related to payment processing and financial applications.
- Collaborate with cross-functional teams to enhance product performance and client experience.
- Document and track client interactions and technical issues in the support database.
- Conduct training sessions for clients on new features and functionalities.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in technical support or client-facing roles in the fintech sector.
- Strong understanding of payment processing systems and financial technologies.
- Excellent problem-solving skills and attention to detail.
- Proficient in using support tools and CRM systems.
- Exceptional communication and interpersonal skills.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work on innovative projects that impact the financial industry on a global scale.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.