About this role
The team is seeking an experienced Production Support Specialist to join their team. In this role, you will leverage your strong problem-solving skills and hands-on experience in modern Java microservices and cloud-native environments to ensure service reliability and adherence to SLAs.
Key Responsibilities:
- Analyze, debug, and resolve complex production issues in a timely manner.
- Collaborate with global teams to identify root causes and implement effective solutions.
- Provide quick workarounds while maintaining service quality within SLA requirements.
- Monitor production systems and proactively address potential issues before they escalate.
- Document troubleshooting steps and solutions for future reference.
Required Skills & Qualifications:
- Proven experience in production support, particularly with Java microservices.
- Strong understanding of cloud-native environments and related technologies.
- Excellent problem-solving and analytical skills.
- Ability to work collaboratively in a cross-cultural environment.
- Strong communication skills, both written and verbal.
Experience:
- Minimum of 5-8 years in a relevant support engineering role.
What we offer:
- Opportunity to work in a dynamic and collaborative environment.
- Exposure to cutting-edge technologies and projects.
- Professional growth and development opportunities.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.