About this role
The team is seeking a Production Support Engineer to join their dynamic team. In this role, you will be responsible for providing first response and first-line resolution for production issues, ensuring a smooth operation of services and support processes.
Key Responsibilities:
- Own the support queue end to end, acknowledging new requests promptly.
- Classify support requests by severity and drive each item to resolution or a complete handoff.
- Answer usage and configuration questions directly, utilizing documentation and your own understanding of the product.
- Address various inquiries, including workflow misunderstandings and enhancement ideas.
- Collaborate with cross-functional teams to improve product usability and support processes.
Required Skills & Qualifications:
- Proven experience in a production support role or similar capacity.
- Strong problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication skills, both verbal and written.
- Familiarity with support ticketing systems and incident management processes.
- Understanding of software development life cycle and basic programming concepts is a plus.
Experience:
- 3-5 years of relevant experience in production support or technical support roles.
What we offer:
- Opportunity to work in a fast-paced environment with a collaborative team.
- Professional growth and development opportunities.
- A supportive workplace culture that values innovation and creativity.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.