About this role
The team is seeking a Product Support Engineer specializing in Infrastructure to join their dynamic team. In this role, you will be instrumental in ensuring the reliability and performance of the team’s products, while providing exceptional support to customers. You will collaborate with cross-functional teams to troubleshoot issues and implement solutions that enhance customer satisfaction.
Key Responsibilities:
- Provide technical support for infrastructure-related issues, ensuring timely resolution.
- Collaborate with product development teams to identify and resolve product defects.
- Assist in the deployment and configuration of infrastructure components.
- Monitor system performance and conduct regular maintenance to ensure optimal functionality.
- Develop and maintain documentation for support processes and procedures.
- Train and guide junior support staff as needed.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support or engineering role, with a focus on infrastructure.
- Strong knowledge of networking, server management, and cloud technologies.
- Proficiency in troubleshooting hardware and software issues.
- Excellent communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
What we offer:
The team provides a collaborative work environment that fosters innovation and personal growth. You will have the opportunity to work with cutting-edge technologies and contribute to impactful projects that enhance customer experience.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.