About this role
The team is seeking a Product Support Engineer specializing in Infrastructure to join their dynamic team. This role is essential in ensuring customer satisfaction by providing technical support and solutions for their products. The ideal candidate will have a strong understanding of infrastructure systems and a passion for enhancing customer experience.
Key Responsibilities:
- Provide technical support to customers regarding product functionality and infrastructure-related issues.
- Troubleshoot and resolve technical issues in a timely manner, ensuring minimal disruption to customer operations.
- Collaborate with engineering and product teams to relay customer feedback and improve product offerings.
- Develop and maintain documentation related to support processes and technical solutions.
- Conduct training sessions for customers to enhance their understanding of product capabilities.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support role, preferably in a product support or infrastructure capacity.
- Strong knowledge of infrastructure technologies, including networking, servers, and cloud services.
- Excellent problem-solving skills and the ability to work under pressure.
- Strong communication skills, both verbal and written, to effectively interact with customers and internal teams.
What we offer:
The team provides a collaborative work environment that values innovation and creativity. You will have the opportunity to work with a diverse team and contribute to impactful projects that enhance customer engagement and experience.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.