About this role
The team is seeking a Product Support Engineer III specializing in Cloud technologies. In this role, you will be instrumental in ensuring the seamless operation of our cloud-native solutions, contributing to our mission of enhancing customer agility, efficiency, and security.
Key Responsibilities:
- Provide advanced technical support for cloud-based products and services, troubleshooting complex issues.
- Collaborate with cross-functional teams to resolve customer inquiries and enhance product performance.
- Develop and maintain technical documentation, including troubleshooting guides and FAQs.
- Analyze customer feedback and product performance data to identify areas for improvement.
- Assist in the training and onboarding of new team members, sharing best practices and knowledge.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in a technical support or engineering role, preferably in a cloud environment.
- Strong understanding of cloud technologies and concepts, with experience in platforms such as AWS, Azure, or Google Cloud.
- Proficiency in scripting languages (e.g., Python, Bash) and familiarity with networking protocols.
- Excellent problem-solving skills and the ability to work under pressure in a fast-paced environment.
- Strong communication skills, both verbal and written, to effectively interact with customers and team members.
What we offer:
The team provides a dynamic work environment that fosters innovation and professional growth. You will have the opportunity to work with cutting-edge technology and be part of a team that is dedicated to making a significant impact in the field of cybersecurity.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.