About this role
The team is seeking a Product Support Engineer to join their dynamic team. In this role, you will be responsible for providing exceptional support for their software products and ensuring smooth operation in a production environment.
Key Responsibilities:
- Manage and resolve incidents in a production SaaS environment efficiently.
- Coordinate software releases, deployments, and change management activities.
- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
- Monitor application performance and provide feedback for continuous improvement.
- Document support processes and maintain knowledge base articles for end-users.
Required Skills & Qualifications:
- 3 years of experience in Product Support, Application Support, Technical Operations, or Software/Product Engineering roles.
- Minimum 2 years of hands-on experience managing incidents in a production SaaS environment.
- Familiarity with Benefits Administration, HR Technology, Insurance Platforms, or Personalization solutions is a plus.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills and ability to work in a team environment.
- Willingness to work overlapping hours with the US Central Time zone.
Experience: 3-5 years.
What we offer:
- An opportunity to work in a collaborative and innovative environment.
- Professional development and growth opportunities.
- A chance to contribute to exciting projects and technologies.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.