About this role
The team is seeking a Product Support Engineer to provide exceptional technical support to customers, troubleshoot product-related issues, conduct product demonstrations, and ensure a seamless product experience. The ideal candidate will collaborate closely with Development and QA teams to identify, investigate, and resolve technical issues efficiently.
Key Responsibilities:
- Provide technical support and troubleshooting for product-related issues.
- Analyze customer issues and identify root causes.
- Handle support tickets and ensure timely resolution.
- Conduct product demonstrations to educate customers on features and functionalities.
- Collaborate with Development and QA teams to escalate and resolve complex issues.
- Maintain documentation of support processes and customer interactions.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Engineering, or related field.
- Strong problem-solving skills and attention to detail.
- Proficiency in troubleshooting software and hardware issues.
- Experience with customer support tools and ticketing systems.
- Excellent communication and interpersonal skills.
- Familiarity with programming languages and technologies relevant to the product.
Experience:
- 3-5 years of experience in a technical support or product support role.
What we offer:
- An opportunity to work in a dynamic and innovative environment.
- Professional development and training opportunities.
- A collaborative team culture focused on excellence.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.