About this role
The team is seeking a Product Support Engineer to join their dynamic team. In this role, you will play a crucial part in providing technical support and ensuring customer satisfaction with their cybersecurity solutions. You will work closely with clients to troubleshoot issues, provide solutions, and enhance the overall user experience with the ColorTokens Xshield™ platform.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat.
- Troubleshoot and resolve issues related to the ColorTokens Xshield™ platform.
- Collaborate with the engineering team to escalate and resolve complex technical problems.
- Develop and maintain technical documentation and user guides.
- Conduct training sessions for clients on product features and best practices.
- Gather customer feedback to assist in product improvement initiatives.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support or product support role.
- Strong understanding of cybersecurity principles and practices.
- Experience with troubleshooting software applications and systems.
- Familiarity with network protocols and security technologies.
- Excellent communication and interpersonal skills.
- Ability to work independently and as part of a team.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and a chance to work with cutting-edge technology in the cybersecurity space.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.