About this role
The team is seeking a Product Support Engineer to join their dynamic team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of software products. You will work closely with customers to resolve issues and enhance their experience with our software solutions.
Key Responsibilities:
- Write, test, and deploy code using established coding standards and procedures.
- Maintain, refine, and troubleshoot existing software to ensure compliance with quality standards.
- Take ownership of customer issues reported and see problems through to resolution.
- Research, diagnose, troubleshoot, and identify solutions to technical issues.
- Collaborate with cross-functional teams to implement best practices and improve processes for large, complex projects.
Required Skills & Qualifications:
- Strong knowledge of Python, Django, and Django Rest Framework.
- Experience with JIRA for project management and issue tracking.
- Proficiency in PostgreSQL for database management.
- Ability to follow best practices and established processes in software development.
- Excellent problem-solving skills and attention to detail.
Experience:
- 3-5 years of experience in a technical support or software engineering role.
What we offer:
- Opportunity to work in a collaborative and innovative environment.
- Professional development and growth opportunities.
- A chance to make a significant impact on customer satisfaction and product quality.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.