About this role
We are seeking an experienced and technically agile Product Support Engineer to serve as a Subject Matter Expert (SME) for our global enterprise B2B customers using the Unified Endpoint Management (UEM) platform. In this role, you will act as a peer consultant to client-side Enterprise IT Administrators and Managed Service Providers (MSPs), providing expert guidance and support.
Key Responsibilities:
- Provide high-level technical support and troubleshooting for enterprise clients using the UEM platform.
- Collaborate with cross-functional teams to resolve complex issues and enhance product functionality.
- Conduct training sessions and create documentation to assist clients in maximizing product usage.
- Act as a liaison between clients and the development team to communicate feedback and feature requests.
- Monitor and analyze customer support metrics to identify areas for improvement.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 3-5 years of experience in a technical support role, preferably in a B2B environment.
- Strong understanding of endpoint management solutions and mobile device management.
- Excellent problem-solving skills and the ability to work under pressure.
- Proficient in using ticketing systems and customer relationship management tools.
- Exceptional communication skills, both verbal and written.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to work with cutting-edge technology in a supportive team.
- Flexible work arrangements and a focus on work-life balance.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.