About this role
The team is seeking a NOC Support Engineer to join their team. This role is crucial in ensuring the smooth operation of network services and providing exceptional support to the team.
Key Responsibilities:
- Manage and resolve assigned incident tickets in a timely manner.
- Support customer incident management bridges and calls to ensure effective communication during incidents.
- Assist in Major Incident Management and fault resolution processes.
- Contribute to Problem Management and conduct root cause analysis.
- Become a Subject Matter Expert (SME) on supported products and services.
- Produce and update service documentation to maintain accurate records.
- Support PCI compliance efforts to ensure security standards are met.
- Participate in Disaster Recovery activities to safeguard operations.
- Provide training, knowledge transfer, and ongoing support to global FinTech analysts.
Required Skills & Qualifications:
- Strong understanding of network operations and incident management.
- Experience with fault resolution and root cause analysis.
- Knowledge of PCI compliance standards and practices.
- Excellent communication skills for effective collaboration with clients and team members.
- Ability to work in a fast-paced environment and manage multiple priorities.
Experience:
- 3-5 years of relevant experience in a NOC or technical support role.
What we offer:
- Opportunity to work in a dynamic environment with a focus on innovation.
- Professional development and career advancement opportunities.
- A collaborative team culture that values your contributions.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.