About this role
The team is seeking a Network Support Engineer to join their team. In this role, you will act as the first line of support for network and security operational requests, ensuring efficient management and resolution of tickets logged via ServiceNow in accordance with agreed SLAs.
Key Responsibilities:
- Manage and resolve network and security tickets in ServiceNow.
- Create, amend, and remove firewall rules on Palo Alto NGFW using Panorama and Strata Cloud Manager (SCM).
- Follow approved change requests and adhere to the firm's security policy.
- Administer and support Zscaler ZIA and ZPA policies, including URL/application access requests and policy exceptions.
- Troubleshoot and resolve issues related to network security and access.
Required Skills & Qualifications:
- Proven experience in network support and security operations.
- Strong knowledge of Palo Alto NGFW and Zscaler platforms.
- Familiarity with ServiceNow ticketing system.
- Excellent problem-solving skills and attention to detail.
- Ability to work effectively under pressure and meet tight deadlines.
Experience:
- 3-5 years in network support or a related field.
What we offer:
- Opportunities for professional development and growth.
- A dynamic work environment with a focus on teamwork and collaboration.
- Access to the latest technologies and tools in the industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.