About this role
The team is seeking Technical Support Professionals with expertise in SCIM to provide advanced technical support to customers. The ideal candidate will be responsible for troubleshooting issues related to SCIM provisioning, identity management, and user lifecycle processes.
Key Responsibilities:
- Provide advanced technical support to customers across voice channels.
- Troubleshoot issues related to SCIM provisioning and identity management.
- Support Microsoft 365 services, Cloud App Security, and Azure-based environments.
- Diagnose and resolve complex technical issues while ensuring high customer satisfaction.
- Document customer interactions and solutions provided.
- Escalate unresolved issues to higher teams as necessary.
- Work collaboratively with internal teams to improve service delivery.
Required Skills & Qualifications:
- Strong understanding of SCIM, identity management, and user lifecycle processes.
- Experience with Microsoft 365 services and Azure-based environments.
- Excellent problem-solving skills and ability to troubleshoot complex technical issues.
- Strong communication skills, both verbal and written.
- Ability to work collaboratively in a team-oriented environment.
Experience:
- 3-5 years of experience in technical support or a related field.
What we offer:
- Opportunities for professional growth and development.
- A collaborative and supportive work environment.
- The chance to work with cutting-edge technologies.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.