About this role
The team is seeking a skilled Manager, IT Operations to join their remote helpdesk team and support all employees. In this role, you will be the first point of contact for technical issues, playing a vital role in ensuring the smooth operation of technology systems. You will work in a fast-paced, 24/7 environment, diagnosing and resolving software and hardware problems, providing technical assistance, collaborating with the IT team on new technology solutions and system maintenance, and identifying areas for improvement.
Key Responsibilities:
- Serve as the primary contact for technical support inquiries from employees.
- Diagnose and resolve hardware and software issues efficiently.
- Collaborate with the IT team to implement new technology solutions.
- Conduct system maintenance and ensure all technology systems are operational.
- Identify areas for process improvement and implement best practices.
- Provide training and support to employees on technology usage.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- 5-8 years of experience in IT operations or technical support.
- Strong knowledge of hardware and software troubleshooting.
- Experience with helpdesk ticketing systems and remote support tools.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
What we offer:
The team provides a collaborative work environment, opportunities for professional growth, and the chance to work with cutting-edge technology in a supportive team setting.