About this role
We are seeking an experienced and proactive Manager - Customer Success to join our B2B enterprise tech product team. This role is integral to ensuring client satisfaction, retention, and seamless service delivery while driving upselling and cross-selling opportunities and managing stakeholder expectations.
Key Responsibilities:
- Act as a strategic partner for enterprise clients, understanding their needs and providing tailored solutions.
- Ensure high levels of client satisfaction and retention through effective relationship management.
- Drive upselling and cross-selling opportunities to maximize account growth.
- Collaborate with product and engineering teams to address client feedback and improve service delivery.
- Develop and implement customer success strategies that align with business goals.
- Monitor key performance indicators and prepare reports on customer health and success metrics.
Required Skills & Qualifications:
- Proven experience in customer success management or account management within a B2B enterprise tech environment.
- Strong understanding of customer relationship management tools, preferably Zoho.
- Excellent communication and interpersonal skills, with the ability to build relationships at all levels.
- Strategic thinking and problem-solving abilities to address client challenges effectively.
- Experience in driving customer engagement and satisfaction initiatives.
Experience:
- Minimum of 5-8 years in customer success or related roles, preferably in the technology sector.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional growth and development opportunities.
- Collaborative team culture focused on client success.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.