About this role
The team is seeking a Learning & Development Trainer for their Support Operations team based in Hyderabad, India. This role is crucial for delivering and monitoring the effectiveness of training programs for employees and business partners across the organization. The Trainer will play a key role in ensuring that support agents are well-equipped to provide exceptional service to customers and partners, especially in escalated support scenarios.
Key Responsibilities:
- Design, develop, and deliver training programs tailored to the needs of support agents.
- Monitor and assess the impact of training initiatives on employee performance and customer satisfaction.
- Collaborate with various stakeholders to identify training needs and opportunities for improvement.
- Provide ongoing support and coaching to employees to enhance their skills and confidence.
- Maintain training materials and documentation to ensure they are up-to-date and relevant.
Required Skills & Qualifications:
- Bachelor's degree in a relevant field or equivalent experience.
- 3-5 years of experience in training, learning and development, or related fields.
- Strong understanding of support operations and customer service best practices.
- Excellent presentation and communication skills.
- Ability to engage and motivate diverse groups of learners.
What we offer:
The team provides a dynamic work environment with opportunities for growth and development. You will be part of a passionate team committed to delivering high-quality support and training. Additionally, you will have access to various resources to enhance your professional skills.