About this role
The team is seeking a Lead ServiceNow Administrator to oversee the configuration, management, and maintenance of the ServiceNow platform. The successful candidate will ensure optimal functionality and performance while providing exceptional support to end-users.
Key Responsibilities:
- Configure and manage the ServiceNow platform to meet business needs.
- Investigate and diagnose platform issues, identifying root causes and implementing solutions.
- Provide support to end-users, resolving issues and managing tickets efficiently.
- Assist with platform upgrades and apply necessary patches to maintain system integrity.
- Collaborate with ServiceNow team members to develop workflows and perform thorough testing.
- Assist in the development of innovative solutions to enhance platform capabilities.
Required Skills & Qualifications:
- Proven experience with ServiceNow administration and configuration.
- Strong problem-solving skills with the ability to diagnose technical issues.
- Experience in managing upgrades and applying patches in ServiceNow.
- Excellent communication skills for effective collaboration with team members and end-users.
- Familiarity with ITIL processes and best practices.
Experience:
- 5-8 years of relevant experience in ServiceNow administration or a similar role.
What we offer:
- An opportunity to work with a dynamic team in a fast-paced environment.
- Professional development and growth opportunities.
- A collaborative culture that values innovation and teamwork.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.