About this role
The team is seeking a Lead IT Support Engineer to join their team in Chennai, India. This role is focused on providing high-quality technical support and leadership within the IT support team. The ideal candidate will have extensive experience in IT support and a strong ability to troubleshoot and resolve technical issues efficiently.
Key Responsibilities:
- Lead and mentor a team of IT support engineers to ensure effective service delivery.
- Oversee the resolution of complex technical issues and ensure timely responses to support requests.
- Develop and implement IT support processes and best practices to enhance service quality.
- Collaborate with other IT teams to ensure seamless integration of services and systems.
- Monitor and report on team performance metrics to management.
- Provide training and support to team members on new technologies and tools.
Required Skills & Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- 5-8 years of experience in IT support, with at least 2 years in a leadership role.
- Strong knowledge of IT support best practices and methodologies.
- Proficiency in troubleshooting hardware and software issues across various platforms.
- Excellent communication and interpersonal skills.
- Experience with ticketing systems and remote support tools.
What we offer:
- Opportunity to lead a dynamic team in a growing organization.
- Professional development and training opportunities.
- A collaborative and inclusive work environment.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.