About this role
The team is seeking a technically strong and detail-oriented L2 Technical Support Analyst to join their product organization. In this role, you will play a key part in supporting clients of the inSPire platform, an end-to-end solution designed to automate and streamline the issuance processes for structured products issuers. You will serve as the primary technical bridge between the L1 support desk and the L3 Engineering team.
Key Responsibilities:
- Provide technical support and troubleshooting for clients using the inSPire platform.
- Collaborate with Business Analysts and Product Managers to understand client needs and product requirements.
- Escalate complex issues to the L3 Engineering team while ensuring timely communication with clients.
- Document technical issues and solutions to enhance the knowledge base.
- Participate in product testing and quality assurance to ensure optimal functionality.
Required Skills & Qualifications:
- Proven experience in a technical support role, preferably in a Level 2 capacity.
- Strong understanding of software troubleshooting and problem-solving techniques.
- Familiarity with structured products and financial services is a plus.
- Excellent communication skills, both verbal and written.
- Ability to work collaboratively in a fast-paced environment.
Experience:
- 3-5 years of relevant technical support experience.
What we offer:
- Opportunity to work with a dynamic team in a growing organization.
- Exposure to cutting-edge technology and innovative solutions.
- A collaborative work environment that encourages professional growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.