About this role
As a Jabra Support Engineer in Global Customer Experience, you will play a vital role in our mission of Bringing People Closer. You will be responsible for managing escalated support tickets, ensuring timely resolution or preparing them for further escalation, all while maintaining a high standard of customer service.
Key Responsibilities:
- Manage and resolve escalated technical support tickets for Jabra-branded devices and software.
- Provide expert guidance and support to customers, ensuring they have the best possible experience with Jabra products.
- Collaborate with the Tier 1 support team to enhance knowledge sharing and improve overall support processes.
- Document solutions and contribute to the knowledge base to aid in future support efforts.
- Stay updated on the latest Jabra products and software updates to provide informed support.
Required Skills & Qualifications:
- Proven experience in a technical support role, preferably in a Tier 2 capacity.
- Strong knowledge of Jabra products and related software.
- Excellent problem-solving skills and a customer-centric approach.
- Ability to communicate complex technical information clearly to non-technical users.
- Familiarity with ticketing systems and support tools.
Experience:
- Minimum of 3-5 years in technical support or a related field.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- A collaborative team culture focused on customer satisfaction.
- Professional development opportunities to enhance your skills and career growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.