About this role
The team is seeking a Senior Associate IT Technical Support Engineer to join their dynamic team. This role is essential in providing exceptional technical support to internal clients, ensuring that their IT systems are functioning optimally. You will be part of a team that values innovation and excellence, contributing to impactful solutions that enhance both client and societal outcomes.
Key Responsibilities:
- Provide technical support to internal clients, addressing hardware and software issues.
- Diagnose and resolve technical problems in a timely manner.
- Collaborate with cross-functional teams to improve IT services and support processes.
- Maintain documentation of support requests and resolutions for future reference.
- Assist in the training of junior staff and contribute to knowledge sharing within the team.
Required Skills & Qualifications:
- Strong understanding of IT systems, networks, and troubleshooting techniques.
- Proficiency in operating systems (Windows, Linux) and common software applications.
- Experience with remote support tools and ticketing systems.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- 3-5 years of experience in IT technical support or a related field.
What we offer:
- A collaborative work environment that values diversity and inclusion.
- Opportunities for professional growth and development.
- A chance to make a meaningful impact through your work.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.