About this role
The team is seeking an IT Support Specialist to join their dynamic team. In this role, you will be responsible for providing technical support and troubleshooting assistance to end-users, ensuring smooth operation of IT systems and services.
Key Responsibilities:
- Provide first-line support for hardware and software issues.
- Troubleshoot and resolve technical problems related to desktops, laptops, and mobile devices.
- Assist with the setup and configuration of new equipment.
- Maintain documentation of support requests and resolutions.
- Collaborate with other IT team members to improve support processes.
- Train users on new technologies and software applications.
Required Skills & Qualifications:
- Proficiency in Windows and Mac OS environments.
- Experience with troubleshooting network issues, including Wi-Fi and VPN.
- Familiarity with ticketing systems and remote support tools.
- Strong communication skills and a customer-oriented mindset.
- Ability to work independently and as part of a team.
Experience:
- 3-5 years of experience in IT support or a related field.
What we offer:
- A collaborative and innovative work environment.
- Opportunities for professional growth and development.
- A chance to work with cutting-edge technology in a fast-paced industry.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.