About this role
The team is seeking an IT Support Officer to join their dynamic team. This role is essential in providing high-quality IT support and service delivery to ensure smooth operations across the organization.
Key Responsibilities:
- Resolve assigned IT support tickets within defined SLA and priority timelines.
- Provide timely, first-line support for issues related to network connectivity, hardware, and software applications.
- Assist in the maintenance and monitoring of IT systems to ensure optimal performance.
- Collaborate with other IT team members to troubleshoot and resolve complex technical issues.
- Document support processes and maintain an up-to-date knowledge base for common issues.
- Conduct training sessions for staff on new technologies and updates.
Required Skills & Qualifications:
- Proven experience in IT support, preferably in a multinational environment.
- Strong knowledge of network protocols, hardware, and software troubleshooting.
- Familiarity with ticketing systems and IT service management frameworks.
- Excellent communication skills and the ability to work under pressure.
- Relevant certifications such as CompTIA A+, ITIL, or similar are a plus.
Experience:
- Minimum of 3-5 years in IT support or a related field.
What we offer:
- A collaborative work environment with opportunities for professional growth.
- Access to the latest technologies and tools in the industry.
- A chance to be part of a global team making a difference in online remittance services.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.