About this role
The team is seeking an experienced IT Support Engineer to join their dynamic team. In this role, you will be responsible for providing technical support and ensuring the smooth operation of IT systems and services. You will work closely with various teams to troubleshoot issues and implement solutions that enhance productivity and efficiency.
Key Responsibilities:
- Provide first-line support for hardware and software issues, including desktops, laptops, and peripherals.
- Troubleshoot and resolve network connectivity problems and assist with VPN setup.
- Maintain and monitor IT infrastructure, ensuring all systems are up to date and secure.
- Assist in the deployment of new technologies and applications.
- Document support processes and maintain an up-to-date knowledge base for team reference.
- Collaborate with other IT staff to improve service delivery and user experience.
Required Skills & Qualifications:
- Proven experience in IT support or a similar role.
- Strong knowledge of Windows and Mac operating systems.
- Familiarity with networking concepts and troubleshooting techniques.
- Experience with ticketing systems and remote support tools.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills and the ability to work collaboratively.
Experience:
- 3-5 years of experience in IT support or related fields.
What we offer:
- An opportunity to work in a forward-thinking environment focused on innovation in scientific research.
- A collaborative and supportive team culture.
- Opportunities for professional development and growth.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.