About this role
The team is seeking an IT Support Analyst to join their Corporate IT team. This is a level 2 technical support role focused on delivering high-quality end user support, including complex troubleshooting for various endpoints. The successful candidate will collaborate closely with the Service Desk, System Engineering, HR, Facilities, and external vendors to ensure reliable, secure, and efficient IT operations.
Key Responsibilities:
- Provide advanced technical support for end users, addressing complex issues related to hardware and software.
- Troubleshoot and resolve problems with various endpoints, including desktops, laptops, and mobile devices.
- Work with cross-functional teams to enhance IT services and support processes.
- Maintain documentation for support processes and solutions to improve service delivery.
- Assist in the implementation of new technologies and upgrades to existing systems.
- Ensure compliance with IT security policies and procedures.
Required Skills & Qualifications:
- Proficiency in troubleshooting Windows and Mac operating systems.
- Experience with Active Directory, Office 365, and collaboration tools.
- Strong understanding of networking concepts and protocols.
- Excellent communication skills, both verbal and written.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- 3-5 years of experience in IT support or a related field, with a focus on level 2 support.
What we offer:
The team provides a dynamic work environment with opportunities for professional growth and development, along with a collaborative team culture.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.