About this role
The team is seeking an IT Support Administrator to provide first-line support for engineering simulation applications across multiple locations in India. This role involves troubleshooting and resolving incidents related to software installation, licensing, access, and job failures, ensuring users receive timely and effective assistance.
Key Responsibilities:
- Provide first-line support for engineering simulation applications and users.
- Handle incident triage, troubleshooting, and resolution of support tickets.
- Maintain clear documentation of ticket resolutions and create knowledge base articles and FAQs.
- Support standardized workflows across various simulation platforms.
- Deliver clear guidance to users with varying technical backgrounds.
Required Skills & Qualifications:
- Proficiency in troubleshooting engineering software applications.
- Strong understanding of software installation and licensing processes.
- Experience with ticketing systems and documentation practices.
- Excellent communication skills to assist users with different technical expertise.
- Ability to work collaboratively in a team environment.
Experience:
- 3-5 years of relevant IT support experience, preferably in engineering software.
What we offer:
- An opportunity to work in a dynamic environment with a focus on engineering software support.
- Professional development and career growth opportunities.
- A collaborative team culture that values innovation and problem-solving.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.