About this role
The team is seeking an IT Site Operation & Reliability Engineer to deliver site IT services that align with quality, reliability, and cost expectations. This role is critical in ensuring the smooth operation of IT services and the continuous improvement of site reliability.
Key Responsibilities:
- Deliver site IT services in accordance with established quality and reliability standards.
- Lead Margin Improvement Projects to enhance operational efficiency.
- Monitor site incidents and request tickets, ensuring resolution within SLA and identifying root causes.
- Coordinate with AMS partners to address site incidents effectively.
- Ensure critical site applications are available, patched, backed up, and enabled by business and system owners.
- Own and manage the roadmap for site reliability improvements and synchronize upgrades and patches.
- Collaborate with cross-functional teams to implement best practices in IT operations.
Required Skills & Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Strong experience in IT operations, site reliability engineering, or a similar role.
- Proficiency in incident management and ticketing systems.
- Familiarity with ITIL processes and methodologies.
- Experience with monitoring tools and application performance management.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Experience:
- 5-8 years of relevant experience in IT operations or site reliability engineering.
What we offer:
- Opportunity to work in a dynamic environment with a focus on innovation and improvement.
- A collaborative team culture that values your input and expertise.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.