About this role
The team is seeking an IT Service Desk Specialist to join their team in Bangalore. This role requires immediate availability, with a focus on supporting users during US time shifts.
Key Responsibilities:
- Manage Tier 1 help desk tickets through the company's internal ticketing system.
- Troubleshoot common IT issues and provide support for O365 and client applications.
- Assist with daily operating environments using available tools.
- Perform basic Windows administration tasks, including password resets and email backups.
- Address Outlook synchronization issues and manage file/folder organization.
- Diagnose and resolve basic network connectivity problems.
Required Skills & Qualifications:
- Proficiency in O365 and common client applications.
- Experience with Windows administration tasks.
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with the ability to assist users effectively.
- Familiarity with ticketing systems and IT support processes.
Experience:
- 2-4 years of experience in IT support or service desk roles.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- The chance to work with a collaborative team and enhance your technical skills.
- Exposure to a variety of IT challenges in a fast-paced setting.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.