About this role
The team is seeking an IT Service Desk/Help Desk Specialist to join their team in Bangalore, specifically in the Electronic City area. The ideal candidate will have a strong background in providing technical support and troubleshooting IT issues. This role requires candidates who can work US time shifts and are available for rotational shifts.
Key Responsibilities:
- Manage Tier 1 help desk tickets through the company's internal ticketing system.
- Troubleshoot common IT issues and provide support for O365, client applications, and daily operating environments using available tools.
- Perform basic Windows administration tasks, including user account management and system updates.
- Assist users with hardware and software inquiries, guiding them through problem resolution.
- Maintain documentation of support processes and solutions for future reference.
Required Skills & Qualifications:
- Proven experience in a help desk or IT support role, ideally 2-4 years.
- Strong communication skills, particularly in international voice support.
- Proficiency in troubleshooting O365 and familiarity with client applications.
- Basic knowledge of Windows operating systems and administration.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
What we offer:
- Opportunity to work in a dynamic and supportive team environment.
- Exposure to a variety of IT challenges and technologies.
- Opportunities for professional growth and development.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.