About this role
The team is seeking an IT Associate specializing in Application Support to ensure the smooth operation of applications in a production environment. The ideal candidate will be responsible for providing both functional and technical support, ensuring timely resolution of customer issues and maintaining high service level agreements (SLAs).
Key Responsibilities:
- Provide .Net and Java application support and deployment.
- Ensure the smooth running of applications in the production environment.
- Communicate effectively with back office users, branches, and franchise support.
- Respond promptly to customer and management inquiries.
- Resolve customer problems, incidents, issues, requests, and queries.
- Liaise with other support teams or product teams as necessary to resolve requests and issues in a timely manner.
Required Skills & Qualifications:
- Proficiency in .Net and Java technologies.
- Strong problem-solving skills and ability to troubleshoot application issues.
- Excellent communication skills, both verbal and written.
- Experience in a customer support role, preferably in an IT environment.
- Familiarity with service level agreements and support processes.
Experience:
- 3-5 years of relevant experience in application support or a similar role.
What we offer:
- A dynamic work environment with opportunities for professional growth.
- Collaborative team culture with a focus on innovation.
- Access to ongoing training and development resources.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.