About this role
The team is seeking an Information Technology Service Management Analyst to oversee, facilitate, and administer ITIL-based service support. The ideal candidate will manage and oversee Unisys service delivery through various processes, including incident, major incident, problem, request, and change management, with a strong focus on improving overall service quality.
Key Responsibilities:
- Provide higher-level support for Major Incident Management (MIM) or senior-level service engagements.
- Manage incident resolution processes and ensure timely communication with stakeholders.
- Oversee problem management processes to identify root causes and implement corrective actions.
- Facilitate change management processes to ensure minimal disruption to services.
- Coordinate client-facing resources and engage with clients and partners to ensure compliance with service quality commitments.
- Monitor service performance metrics and implement improvements as needed.
Required Skills & Qualifications:
- Strong understanding of ITIL framework and best practices.
- Experience in service management tools and platforms.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal skills to interact with clients and team members.
- Ability to work in a fast-paced environment and manage multiple priorities.
Experience:
- 3-5 years of experience in IT service management or related fields.
What we offer:
- Opportunity to work in a dynamic environment with a focus on professional growth.
- Collaborative team culture with opportunities for skill development and advancement.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.