About this role
The team is seeking a Senior Support Engineer to provide L3 technical support for customers hosted on public cloud platforms. This role involves performing root cause analysis, driving corrective and preventive measures, and collaborating with key stakeholders to understand the roadmap and ensure operational readiness.
Key Responsibilities:
- Provide L3 technical support for cloud-hosted customers.
- Conduct root cause analysis and implement corrective actions.
- Collaborate with stakeholders to align on product roadmap and operational needs.
- Utilize modern cloud and DevOps tools to enhance support processes.
- Engage in continuous improvement initiatives to optimize service delivery.
Required Skills & Qualifications:
- Proficiency in Infrastructure as Code (IaC) tools such as Terraform, Ansible, ARM, and Bicep.
- Experience with CI/CD tools including Azure DevOps, Jenkins, and GitHub Actions.
- Familiarity with container orchestration technologies.
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration abilities.
Experience:
- Minimum of 5 years of experience in technical support or a related field, with a focus on cloud environments.
What we offer:
- Opportunity to work in a dynamic and innovative environment.
- Professional development and growth opportunities.
- Collaborative team culture that values input and ideas.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.