About this role
The team is seeking a skilled NICE inContact Developer to join their team. In this role, you will be responsible for developing, configuring, and maintaining NICE inContact CXone Studio scripts, which include IVR, call routing, SMS, chat, and email workflows. You will play a crucial role in designing and implementing seamless call flows to enhance customer experience.
Key Responsibilities:
- Develop and maintain NICE inContact CXone Studio scripts.
- Design optimal call flows for improved customer interactions.
- Integrate CXone with CRM systems and other third-party applications.
- Utilize APIs, REST, SOAP, and JSON for system integrations and data exchanges.
- Ensure compliance with telephony regulations, data privacy laws, and security best practices.
- Troubleshoot and optimize existing systems to enhance performance.
Required Skills & Qualifications:
- Strong experience with NICE inContact CXone Studio.
- Proficiency in scripting languages and telephony system integration.
- Familiarity with APIs, REST, SOAP, and JSON.
- Knowledge of telephony regulations and data privacy laws.
- Excellent problem-solving skills and attention to detail.
Experience:
- Minimum 5 to 8 years of relevant experience in NICE inContact development and system integration.
What we offer:
The team provides a dynamic work environment, opportunities for professional growth, and the chance to work on innovative projects that make a difference in customer experience.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.