About this role
The team is seeking a 1st Line Service Desk Analyst to provide exceptional customer-focused support within a cloud-based IT environment. This role serves as the first point of contact for colleagues across the business, ensuring that IT incidents and service requests are logged, owned, diagnosed, and resolved efficiently.
Key Responsibilities:
- Provide telephone and remote support to pharmacy, support-office, and other business colleagues.
- Communicate clearly with users to understand their issues and provide effective solutions.
- Log and maintain accurate records of all incidents and service requests in the ticketing system.
- Escalate complex issues to the appropriate teams while keeping users informed of progress.
- Ensure a high level of customer satisfaction through effective problem resolution and follow-up.
Required Skills & Qualifications:
- Experience in a service desk or technical support role, preferably in a cloud-based environment.
- Strong communication skills, both verbal and written, to interact effectively with users.
- Familiarity with ticketing systems and incident management processes.
- Basic understanding of IT infrastructure and common software applications.
- Ability to work independently and as part of a team in a fast-paced environment.
Experience:
- 1-3 years of experience in a similar role is preferred.
What we offer:
- Opportunity to work in a dynamic and innovative IT firm.
- Supportive team environment with opportunities for professional growth and development.
- Access to ongoing training and resources to enhance your skills.
Applications are read by our talent team, usually within two working days.
If you look like a fit we will call you, and you will hear from us either way.